Please use this identifier to cite or link to this item: https://dipositint.ub.edu/dspace/handle/2445/208641
Title: Satisfaction of intensive care unit patients linked to clinical and organisational factors: A cross-sectional multicentre study
Author: Delgado-Hito, Pilar
Alcalá-Jiménez, Isidro
Martínez Momblán, Ma. Antonia
Cueva Ariza, Laura de la
Adamuz Tomás, Jordi
Cuzco, Cecilia
Benito-Aracil, Llúcia
Romero García, Marta
Keywords: Satisfacció dels pacients
Unitats de cures intensives
Infermeria
Patient satisfaction
Intensive care units
Nursing
Issue Date: 17-Oct-2022
Publisher: Elsevier
Abstract: Background: The satisfaction of critical care patients with the nursing care they receive is a key indicator of the quality of hospital care. Objectives: The objectives of this study were to analyse the level of satisfaction of critical care patients in relation to the nursing care received and to determine the relationship between the level of satisfaction and sociodemographic, clinical, and organisational variables. Design: This was a prospective, descriptive correlational study. Setting and methods: The population consisted of all patients discharged from the intensive care units (ICUs) of 19 hospitals in Spain between December 2018 and December 2019. The level of satisfaction was measured using the validated Nursing Intensive Care Satisfaction Scale, and sociodemographic, clinical, and organisational data were collected. Results: Participants' mean age (n ¼ 677) was 59.7 (standard deviation: 16.1), and 62.8% of them were men (n ¼ 426). Satisfaction with the nursing care received was 5.66 (SD: 0.68) out of a possible 6. The score for overall satisfaction presented statistically significant relationships with the hours of mechanical ventilation (p ¼ 0.034), with the participant's perception of own health status (p ¼ 0.01), with the participant's perceived degree of own recovery (p ¼ 0.01), with the hospital's complexity level (p ¼ 0.002), with the type of hospital (p ¼ 0.005), and with the type of ICU (p ¼ 0.004). Finally, the logistic regression model shows that the Nursing Intensive Care Satisfaction Scale score was not linked to age or sex but did have a statistically significant relationship with the perceived degree of recovery (p < 0.001) and the type of ICU (p¼<0.001). The variables that predicted satisfaction were age, degree of recovery, and the type of ICU. Conclusion: Several studies show that patient satisfaction is related to the patient's perceived health status and perceived degree of recovery, a finding that is confirmed in our study. Our study moves beyond these outcomes to show that the hours of mechanical ventilation and the characteristics of the hospital also have a significant relationship with patients' satisfaction.
Note: Reproducció del document publicat a: https://doi.org/10.1016/j.aucc.2022.10.013
It is part of: Australian Critical Care, 2022, vol. 36, num.5, p. 716-722
URI: https://hdl.handle.net/2445/208641
Related resource: https://doi.org/10.1016/j.aucc.2022.10.013
ISSN: 1036-7314
Appears in Collections:Articles publicats en revistes (Infermeria Fonamental i Clínica)
Articles publicats en revistes (Institut d'lnvestigació Biomèdica de Bellvitge (IDIBELL))

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